Q&A: Social media recruiting


Welcome back to the third instalment of our Q&A with BidRecruit, the A.I. and automation driven recruitment software. In our earlier conversations we covered the latest recruitment trends, and the importance of candidate experience.

In this week’s chat with Susan Comyn, Marketing Manager of BidRecruit, we discuss the growing trend of companies using social media to recruit, its advantages and the importance of it for employer branding.

Q1. Why has social media recruitment become so popular?

Well, while 98% of recruiters are on LinkedIn, according to a Global Report by social talent, that doesn’t necessarily mean that all job seekers are on LinkedIn. In fact, as companies move toward hiring a younger generation into their workforce, they need to be present and active where that workforce is, social media. This is not to take away from the importance of LinkedIn for employers, as according to the same Social Talent report it is still the top resource to source candidates. However, when creating a recruitment strategy other social media platforms should not be overlooked, particularly when considering the recruitment of passive candidates.

Q2. What are some of the benefits of social media recruitment?

Social media recruitment is an incredibly cost-effective way to get in front of the right audience: passive and active, in fact, a 2015 SHRM study found social recruiting to be 55% less expensive than other recruiting methods. By building up a positive employer brand on social media (more on that later), companies can leverage social channels for free, and with the addition of low cost, highly-targeted ads, there is a great opportunity to reach a large and relevant audience. Additionally, some other benefits include; candidate screening and reduced time-to-hire. Social networks can be used to screen a candidate depending on the channel you are using i.e. LinkedIn for experience & skillset, along with Instagram, Facebook and Twitter for culture fit. HR teams can also communicate with candidates instantaneously, quickly establishing a candidate’s interest and availability, therefore potentially reducing time-to-hire significantly.

Q3. Ok, we’re sold on using social media to recruit, where do we start?

There are actually a few steps before you can utilise social media to recruit, and it doesn’t take place on social media! The first step is to create a company culture that not only your employees will love, but one that can be promoted on social media. We have lots of advice in our recent blog on ‘how to create a great company culture’. As we mention in the blog, 85% of employees say they are more likely to take initiative when they are happy at work, so outside of using company culture to attract candidates through social media, culture is a critical business investment.

Once you have established a great culture, a careers page should follow to positively demonstrate life within your organisation. According to LinkedIn’s 2016 Global Talent Trends report, 59% of job seekers go to a company’s website before applying for an open position (irrespective of where the position is posted), so be sure that the cultural message is accurately reflected on your website . The best way to achieve this is utilising your current employees. As Glassdoor reports, 90% of job seekers rely on the perspective of current employees when learning about an employer, so they are your best promotional asset. Ask employees to submit testimonials on their positive experiences working with your company, or go one better and film them speaking about the company and the culture, along with footage of a ‘day in the life’. All of this can then be directly promoted your careers page as well as social media.

Q4. Are there any other areas that you would recommend a company to focus on when promoting themselves on social media?

Focus on company values and aligning them to what your ideal candidates want from the company they are working for. Take wellness as an example, research by the Irish Business and Employers Confederation found that 60% of employees were more likely to stay at their job long-term if their employer showed concern for their wellness, while almost 50% said that they would leave a job if their employer did not. In a changing workforce pay packages aren’t enough, candidates want to know the company they will be working for has a genuine interest in them, both in and outside of working hours. Promote specific wellness benefits and post pictures of company wellness events on social media to demonstrate the organisations commitment to employee wellbeing. This will appeal to prospective candidates and give you the competitive edge over other companies.

The final piece of advice on the use of social media is that it is an ongoing commitment. Though it’s not a full time job, posting up a few pictures and leaving it idle or just posting up new positions can do more harm than good. There is a need to constantly engage with prospective candidates through content they will want to engage with. It pays to invest in social media to attract top talent.

BidRecruit offer lots of advice on smart recruiting, including more tips on utilising social media. Find out more on their blog or sign up for their monthly HR industry insights.

Interviewee:  

Susan Comyn, Marketing Manager @ BidRecruit

LinkedIn:

https://www.linkedin.com/in/susancomyn

About BidRecruit:

BidRecruit is A.I. driven recruitment software for HR & Hiring Managers to help you hire smarter.

More info:

www.bidrecruit.io

Connect:

LinkedIn

Facebook


Q&A: How to create a winning candidate experience

Following on from our previous smart recruitment Q&A with recruitment software company BidRecruit where we spoke on the latest recruitment trends and tips for HR & Hiring managers considering investing in HR software, we caught up once again with Susan Comyn, Marketing Manager of BidRecruit.

Today’s Q&A focuses on one of the biggest trends in recruitment, Candidate Experience, and it’s importance during the recruitment process and beyond.

Question 1: What is candidate experience?

Candidate experience is defined as how job seekers perceive and react to employers’ processes during the hiring journey, including initial exposure to your employer brand to the interview process regardless of the outcome. As we spoke about previously, it has become an increasingly important trend due to review platforms like Glassdoor becoming more widely used and regarded. In fact, a LinkedIn survey found 72% of candidates have shared their experience on online employer review sites, therefore companies have to ensure candidates have a positive experience irrespective of their hiring success. According to Career Builder, 78% say the overall candidate experience they receive is an indicator of how a company values its people. What’s worth remembering is, while people might talk about good candidate experiences, they will more likely talk about negative candidate experiences. So it’s worthwhile investing in processes and best practice to create a great candidate experience for all.

Question 2: Where is the best place to start when improving candidate experience?

We would first suggest reviewing your job descriptions and application process. According to Recruiting Brief, 60% of job seekers report they have quit an application due to its length or complexity. Take the time to speak with the department hiring manager to properly establish what is required and the skills, both hard and soft, they are looking to add to their team. Make sure to relay company culture and values in the job description to help attract the right culture fit, something that is key to employee engagement and retention. Next, review your application process and the number of steps needed to apply. Having to create an extensive profile and answer numerous questions that don’t relate to the position will inevitably result in drop-offs. This shouldn’t be seen as a lack of intent by candidates, in fact, candidates will see this as a lack of investment by the company to find the right candidates by creating a time-intensive process and a negative candidate experience. No two jobs are the same and the application process should reflect this, making it as straight forward as possible for candidates to apply.

Question 3: So you’ve improved your application process and you have a huge stack of CVs, what’s next?

The biggest issue surrounding candidate experience is a lack of communication during the process, with 65% of job seekers saying they never or rarely receive notice of their application status, according to Lever. As we stated previously, HR Managers state that recruitment is 25% of their job but takes up 95% of their time. When you are recruiting for numerous positions and receiving numerous CVs for each position, it’s understandable that you can’t get back to every individual with individual emails, you are only human! That’s why technology and automation is the best solution to overcome this and improve the candidate experience. Automation software allows you to communicate quickly and easily to groups of people with relevant feedback. Automation software also allows you to streamline and bring candidates through the process efficiently with constant communication, allowing you to focus on the human element of the candidate experience, the interviewing stages.

Question 4: What are your tops tips for the interview stages to improve candidate experience?

With 74% of employers saying they hired the wrong person for a position, according to a recent Career Builder survey, preparation is key. Read the candidate’s CV, research them online, prepare job description & company relevant questions along with questions directly relating to the candidate and their experience. With an increased focus on company culture and employee engagement, candidates now more than ever want an interview that is a two-way street. In an interview, both the interviewer and candidate are trying to sell each other. While the candidates are selling their skills, experience and personal fit, the interviewer needs to be actively selling the company. Finally, remember that the little things go a long away when interviewing; informing reception of incoming candidates for an interview so they receive a warm welcome, offering a drink upon arrival and establishing a relaxed atmosphere can differentiate you from the competition in terms of candidate experience.

Make sure to check out the BidRecruit blog for more tips and advice on ways to improve the candidate experience and all things smart recruitment. Join us next time where we will discuss why companies need to embrace social media when recruiting and tips on making the most of this to attract talent.

Interviewee:  

Susan Comyn, Marketing Manager @ BidRecruit

LinkedIn:

https://www.linkedin.com/in/susancomyn

About BidRecruit:

BidRecruit is A.I. driven recruitment software for HR & Hiring Managers to help you hire smarter.

More info:

www.bidrecruit.io

Connect:

LinkedIn

Facebook